A real person from your first day
Every Steadfast Cargence account comes with individual support from the moment you register, before any money moves. Technology watches the markets; a person watches out for you. For most of our users, the manager is the difference between an account they monitor and an account they actually understand.
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Your personal manager will call you within 24 hours.
What personal support means here
Personal support on this platform is a named manager assigned to your account from your first conversation, backed by the wider support floor for anything outside one person's hours. Your manager is your single point of contact: they run your setup call, configure the account with you, answer questions in language you use outside work hours, review your summaries with you when you want, and coordinate the specialist desks, payments, verification, security, when a question belongs to them. There is no queue of strangers re-reading your history each time you write in.
The format is deliberately conversational. Rather than a support ticket culture, you have a working relationship: the manager knows your goals, your risk settings, and how much explanation you want. Some users want the ten-minute weekly version; others want a quarterly deep-dive. Both are normal, and the service adjusts to you, not the reverse.
What you get, specifically
Individual service
One named manager who knows your account, your settings, and your history. Continuity instead of re-explaining.
Help at activation
Verification, first deposit, first strategy settings: the steps where newcomers hesitate are the ones your manager does with you, live.
Fast answers
Email replies usually within one business hour during support hours, and priority routing for anything touching money or security.
Personalised information
Summaries and reviews framed around your account's settings and goals, not a generic newsletter blast.
Support that continues
Not just onboarding: reviews, setting changes, market questions, and the honest "let's sit this one out" when that is the right advice.
What your manager can help with
Account activation: identity verification, documents, funding the account, and the first sign-in walkthrough. First steps: the starter strategy configuration, what each setting means, and how to read the dashboard and activity log. Platform use: every screen, every alert option, and the practice environment if you want to try settings with no money involved before committing. Deposits and withdrawals: methods and timing, destination verification, and chasing any payment that exceeds its stated window. Keeping details current: name, address, and document updates so verification never lapses at the wrong moment. Function questions: what a feature does, why the engine took an action, and what a summary sentence means. If a question belongs to a specialist desk, your manager routes it and stays your single point of contact until it is resolved.
Who this suits
Beginners are the obvious fit, because the first month of anything financial is mostly questions, and having a named person to ask turns a daunting setup into a few short calls. Experienced users tend to use the manager differently: less explanation, more coordination, a sounding board for configuration changes and a shortcut to the right desk when something needs a specialist. People who simply prefer dealing with humans over ticket systems, regardless of experience, find the arrangement worth having on its own. The one user the service cannot help is the one who wants no involvement at all: your manager will do everything with you, but decisions about risk and money always stay yours.
How the service runs, in four steps
Register
The form on this page starts everything. No deposit is needed to meet your manager.
The manager makes contact
Within 24 hours, at the number you left. The first call covers your goals, honest risk talk, and booking the setup session.
Account activation together
Verification, funding, settings, and the first walkthrough, done live rather than through help articles.
Ongoing support
Questions answered usually within one business hour, summaries reviewed when you want them, and settings adjusted with you as life changes.
How to reach the team
| Channel | What it is for | Response |
|---|---|---|
| Personal manager | Everything about your account, settings, reviews | Your agreed call schedule, plus callback requests |
| Questions, documents, anything written | Usually within one business hour in support hours | |
| Callback | When you prefer a voice | Booked through your manager or by email |
| Help centre | Guides and articles you can read yourself | Always available: the Learn section of this site |
Support hours
The support floor and phone lines run Monday to Friday, 8:30 to 17:30 AEST, excluding public holidays. Email is received around the clock and answered in business hours, with security reports actioned as soon as they are seen regardless of the clock. Digital asset markets never close, but people do: support hours are built around Australian working life deliberately, and your manager will tell you plainly when something will be handled Monday rather than tonight.
Money movement questions
Managers answer deposit, withdrawal, and timing questions directly: which method suits a given amount, why a destination must be in your own verified name, where a payment currently sits, and what to do if a withdrawal has exceeded its stated window (tell us; it is escalated to the payments desk the same day). The fees attached to any movement are always the published ones: free deposits, free withdrawals, and no manager-discounted special cases, because pricing that varies by who you spoke to is not pricing anyone should trust.
Questions about the support service
Within 24 hours of registering, Monday to Friday. If you registered late Friday, expect the call Monday morning; the wait is never more than one business day.
Yes, a named team member you will speak with repeatedly, not a rotating anonymous desk. You will know their name and they will know your account.
That is exactly who the service is designed for. The manager sets up the account with you, explains each screen in plain English, and dials the complexity to match your comfort, week by week.
Managers handle money-movement questions directly, including payment methods, timing, and destination verification. Payments desk escalations run the same day when needed.
Email [email protected] at any hour. Replies are sent during business hours, Monday to Friday 8:30 to 17:30 AEST, usually within one business hour.
No. The manager explains, recommends settings, and helps you decide. The risk limits and strategy choices on your account are yours, and you can change or pause them at any time.
Nothing beyond the plan minimums. A personal manager is included on every plan, Basic from A$400 included; priority and individual service levels rise with Advanced and Premium.
Talk to a specialist this week
Register with the form above and your manager will call within 24 hours, or write to [email protected] first if you prefer to start with a question rather than a call. Either way, you will be speaking with a person whose job is to make sure you understand what you are doing before you do it.