Start with confidence and transparency
Steadfast Cargence operates within the applicable Australian regulatory framework governing services connected with digital assets and other financial instruments. The company applies methods oriented to operational transparency, data protection, information security, and compliance with the requirements applicable to technology activity. On this page we set out the framework we work under, in plain terms, without overstatement.
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Regulation
Steadfast Cargence operates within the regulatory framework of Australia governing services related to digital assets and cryptocurrencies, including applicable Commonwealth requirements and, where relevant, requirements of individual states and territories.
Registration and regulatory oversight in Australia
| Jurisdiction | Regulator | Registration / regulatory basis |
|---|---|---|
| Australia, Commonwealth level | ASIC | Complies with applicable Australian requirements for client onboarding, identity verification, record keeping, and complaint handling. |
| Australia, conduct of digital asset services | ASIC | Complies with applicable Australian requirements for trading conduct, disclosure, and market dealing relating to digital assets. |
| Australia, states and territories | Relevant state and territory bodies | Complies with applicable requirements of Australian state and territory law relevant to the services provided. |
Dispute resolution and complaint handling
| Jurisdiction | Body | Registration / regulatory basis |
|---|---|---|
| Australia, external dispute resolution | AFCA | Complies with applicable AFCA scheme requirements for handling eligible consumer disputes, consistent with the applicable Australian regulatory framework. |
| Australia, complaints handling | Internal process, overseen by Client Support and Compliance | Complies with applicable Australian requirements for internal dispute resolution, with published timelines and escalation routes on the Complaints page. |
Transparency in regulatory matters
Steadfast Cargence maintains the registrations, permissions, and compliance procedures applicable to the services it provides in each relevant jurisdiction, and confirms specific registration details with the relevant provider on request. We never ask you to rely on vague claims: if a statement on this site about our regulatory position is unclear, ask [email protected] and we will answer directly.
Regulation does not remove investment risk and does not assure profit. Digital assets are subject to market volatility and the other risks described on the Risk Disclosure page. Complying with applicable requirements means your onboarding, records, and complaints are handled properly; it does not mean outcomes on the market are underwritten by anyone.