Getting started
Registration, verification, choosing your first strategy settings, and understanding the dashboard.
SUPPORT · SYDNEY
Talk to a real person
Our team aims to give every user quick, friendly, and qualified support. Whether you are new to automated trading or already manage a larger portfolio, we are here to answer questions, explain features, and sort out problems, during Australian business hours and overnight by email. Fill in the contact form and tell us what you need. A support officer reviews every request and replies as soon as possible, usually within one business hour.
Registration open, places limited
By creating an account, you agree to our Privacy Policy · Terms of Use.
Your personal manager will call you within 24 hours.
Sydney office
AddressLevel 8, 20 Bond Street, Sydney NSW 2000 (proposed, pending confirmation)
Phone hoursMonday to Friday, 8:30 to 17:30 AEST, excluding public holidays
Wait timeAnswer usually within usually under one business hour
Email[email protected]
Which team answers
The Client Support and Compliance desk handles onboarding questions, deposits and withdrawals, account changes, verification, and complaints. If your question belongs to another team, they route it internally and stay your single point of contact until it is resolved.
Find us
MAP DATA · GOOGLE · HL=EN
What support can help with
Money movement
Deposits by PayID, Visa, Mastercard, or PayPal, withdrawal requests, and timing questions.
Problems and complaints
Anything that looks wrong on your account. Complaints follow the published process on the Complaints page.
A note on response times, honestly stated: most emails are answered within one business hour of being seen during phone hours, payments questions are escalated to the payments desk the same day, and security reports are acted on as soon as they arrive, whatever the clock says. A first reply sometimes asks one clarifying question rather than solving the case outright; that is usually the fastest route to a correct answer, not a delay tactic. If anything you send us goes unanswered for a full business day, reply again and mark it urgent, because a silence that long means the message went astray rather than into a queue.